Privacy Policy for Master1Tech

Effective Date: June 11, 2025

Master1Tech is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, master1tech.com, or engage with our IT outsourcing services, including SaaS solutions, mobile applications, and CRM integrations. We operate in compliance with Pakistan’s Personal Data Protection Act 2023 (PDPA), the General Data Protection Regulation (GDPR), and other applicable laws, ensuring explicit consent and robust data security.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, and company details provided via forms (e.g., Formidable Forms) or contact requests.
• Service-Related Data: Project specifications, CRM data (e.g., HubSpot), and usage details for SaaS platforms or mobile apps.
• Technical Data: IP address, browser type, device information, and website usage data collected via cookies and analytics tools.
• Marketing Data: Preferences for receiving newsletters or demo invitations (e.g., via Outlook emails).

2. How We Collect Information

We collect data through:

• Direct Interactions: When you submit forms, request demos, or contact us via email (info@master1tech.com) or phone.
• Automated Technologies: Cookies, server logs, and analytics tools (e.g., Google Analytics) track website interactions.
• Third Parties: Data from partners like Horizon Innovations (U.S.) or service providers (e.g., Zapier, HubSpot) for CRM integrations.

In compliance with the PDPA, we obtain explicit consent before collecting personal data through forms or cookies, with clear opt-in options.

3. How We Use Your Information

We use your data to:

• Deliver IT outsourcing services, such as developing SaaS platforms, mobile apps, and CRM solutions.
• Process inquiries, schedule demos, and manage client relationships via HubSpot.
• Improve our website and services through analytics and user feedback.
• Send marketing communications (e.g., SaaS demo invitations) with your consent.
• Comply with legal obligations, including PDPA requirements for data security and consent.

4. Compliance with Pakistan’s Personal Data Protection Act 2023 (PDPA)

Master1Tech adheres to Pakistan’s Personal Data Protection Act 2023 (PDPA), which mandates explicit user consent and robust data security. We implement:

• Consent Mechanisms: Clear opt-in forms (e.g., Formidable Forms) for collecting personal data, with options to withdraw consent.
• Data Security: Encryption (TLS/SSL), secure storage (AWS), and regular backups (UpdraftPlus Premium) to protect your information.
• Data Minimization: Collecting only necessary data for services (e.g., contact details for CRM).
• Breach Notification: Prompt reporting of data breaches to affected users and authorities, per PDPA requirements.
• User Rights: Access, correction, and deletion of personal data upon request, in line with PDPA obligations.

We also align with GDPR for EU clients and HIPAA for U.S. healthcare SMEs to ensure global compliance.

5. Data Sharing and Disclosure

We may share your data with:

• Service Providers: Trusted third parties like Zapier, HubSpot, and AWS for CRM, automation, and hosting, bound by data protection agreements.
• Partners: Horizon Innovations (U.S.) for client coordination, with strict confidentiality.
• Legal Authorities: To comply with laws, court orders, or PDPA requirements.

We do not sell your personal data to third parties.

6. Cookies and Tracking Technologies

Master1Tech uses cookies to enhance your experience, track usage, and deliver personalized content. In compliance with the PDPA, we:

• Display a cookie consent banner with opt-in/out options.
• Use essential cookies for website functionality and analytics cookies (e.g., Google Analytics) with your consent.
• Provide details in our Cookie Policy, accessible via the banner.

7. Data Security

We implement industry-standard measures to protect your data, including:

• Encryption (AES-256 for data at rest, TLS for data in transit).
• Regular security audits and backups via UpdraftPlus Premium.
• Access controls and employee training to prevent unauthorized access.

Per PDPA, we promptly address data breaches and notify affected users.

8. Your Data Protection Rights

Under the PDPA, GDPR, and other laws, you have the right to:

• Access your personal data.
• Request corrections or deletions.
• Withdraw consent for data processing.
• Object to marketing communications.
• Lodge a complaint with a supervisory authority (e.g., Pakistan’s data protection authority).

To exercise these rights, contact us at info@master1tech.com.

9. International Data Transfers

As a Pakistan-based company with U.S. clients, we may transfer data internationally. We ensure compliance with PDPA and GDPR through:

• Data protection agreements with U.S. partners (e.g., Horizon Innovations).
• Secure transfer protocols (e.g., TLS/SSL).
• Client consent for cross-border data processing.

10. Third-Party Links

Master1tech.com may contain links to third-party sites (e.g., HubSpot, Zapier). We are not responsible for their privacy practices and encourage you to review their policies.

11. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children, in compliance with PDPA and GDPR.

12. Changes to This Privacy Policy

We may update this policy to reflect legal or operational changes. Updates will be posted on master1tech.com with the effective date. We encourage you to review this policy periodically.

13. Contact Us